Rollout, Training, Support & Maintenance describe various phases and aspects of the introduction and support of new
IT systems or software in a company:
Rollout: The actual commissioning of the system
Training: Training employees to use the new system
Support & maintenance: Ongoing support and maintenance of the system after implementation
Why are
rollout,
training,
support and maintenance important?
Ensure a structured and efficient system implementation
Maximize the use and benefits of new technologies
Ensure the long-term functionality and up-to-dateness of the system
Minimize disruptions to business operations
Promote employee acceptance and competence
Our approach
Rollout (technical commissioning)
We implement the operating concept agreed in advance, carry out final tests and integrate the new systems into your existing IT landscape. The installation is carried out in accordance with the target architecture to ensure optimum integration.
Training and adaptation
To ensure effective use, we offer comprehensive training for your employees. This can be carried out by key users from your company or by our experienced team. Accompanying workshops and after-go-live support support the learning process.
Support
After implementation, we provide the agreed support levels. This includes assistance with questions and problems to ensure smooth operation and minimize downtime.
Maintenance
We ensure the continuous operation of the systems, whether in your data center or a certified EU data center. Regular updates of the software and operating environment ensure new functions and compliance with current security guidelines.
Your
benefits through rollout, training, support & maintenance
✔ Smooth introduction and integration of new systems
✔ High employee acceptance and productivity thanks to effective training
✔ Continuous system availability and optimization
✔ Long-term cost savings thanks to efficient implementation and support
✔ Improved risk management and increased IT security
Our advantages at a glance
From years of experience to innovative technologies – here’s why we are the ideal partner for your IT projects.
For over 20 years
Over two decades of experience shape our work. Our extensive expertise ensures reliable and future-proof software solutions.
Agile development
Our flexible approach enables quick adjustments and continuous improvements throughout the entire development process.
Comprehensive expertise
Our versatile team covers all aspects of software development, from conception to maintenance.
Post-implementation support
We provide extensive support after implementation, including maintenance, troubleshooting, and opportunities for further development of the software solution.
Cost Transparency
Precise financial planning is key to the success of your new product. We provide tailored budget recommendations, continuously analyze costs, and optimize resources.
100% Security
mip consult GmbH brings years of experience in both information security and data protection. The protection and security of your data is our highest priority.
Technological Pioneers
We always rely on the latest technologies and frameworks to create future-proof solutions.
Quality and Security
We place the highest value on robust, secure, and reliable software that meets the strictest quality standards.
Frequently asked questions
Some of the most frequently asked questions about rollout, training, support and maintenance.
What exactly does rollout mean in the IT context?
Rollout refers to the actual commissioning of a new IT system or software in the company. It includes the technical implementation, integration into existing systems and the final test before release.
How long does a typical rollout process take?
The duration of a rollout varies depending on the complexity of the system and the size of the company. It can take anything from a few hours to several weeks. A precise schedule is drawn up in advance.
What preparations are necessary for a successful rollout?
Important preparations include developing a detailed operational concept, analyzing the existing IT infrastructure, planning the integration, preparing training materials, and defining milestones and success criteria.
How can we ensure that our employees embrace the new system?
Through comprehensive training, supporting workshops, and post-go-live support, we promote acceptance. Additionally, it is crucial to clearly communicate the benefits of the new system and leverage key users as multipliers.
What risks are associated with a rollout, and how can we mitigate them?
Common risks include technical compatibility issues, employee resistance, and delays. These can be mitigated through careful planning, extensive testing, effective communication, and flexible adjustments to the rollout plan.
How is support ensured after the rollout?
After the rollout, the agreed-upon support level is implemented. This can range from a hotline for user inquiries to comprehensive technical support. The exact services are contractually defined in advance.
Can we carry out the rollout in phases?
Yes, a phased rollout is often beneficial, especially for large or complex systems. It allows for incorporating insights from earlier phases into later ones and helps minimize risks.
How is data security ensured during the rollout?
Data security is a top priority. We implement strict security protocols, carry out data encryption, and ensure that all measures comply with current data protection regulations.
What role do key users play in the rollout process?
Key users are central points of contact and multipliers. They receive intensive training and assist in adapting the system to specific requirements. Additionally, they help train and support their colleagues.
How can we measure and evaluate the success of the rollout?
Success is measured based on pre-defined KPIs. These may include system availability, user acceptance, productivity improvements, or a reduction in errors. Regular reviews and user surveys help with the evaluation.
Would you like to learn more about our comprehensive approach to rollout, training, support, and maintenance?
Contact us for a free consultation. Our experts are ready to discuss your specific requirements and develop a tailored strategy for your business. Let’s work together to make your project a success!